SHIPPING RETURNS

Returns

Due to the fact that each bat is custom made, once an order is accepted and put into process it cannot be cancelled.

Warranty

Unfortunately wood bats will break, therefore OTW Bats is not able to offer a warranty or guarantee against breakage.

Shipping

Since each OTW Bat is custom-made and specific to each order, please allow 10-15 business days to manufacture and ship. Some may ship sooner, some later, depending on the time of year, wood availability and other factors. In extreme cases, we will notify you of the status of your order and estimated shipping date.

Shipping and handling charges will be calculated during checkout and depending on the shipping option chosen, will be applied to the order. Our shipping rates are based on Standard UPS Ground prices. 3-Day and Next Day shipping are available upon request, additional charges will apply. Rush order is also available, please contact us for details.

*Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

CONTACT US

keep in touch

OTW Bat Co.

13225 FM 529,

Suite I,

Houston, TX 77041

Phone. 713-466-6400

Email. info@otwbats.com